Refund and Returns Policy

If you need to update your delivery details or make changes to your order, please contact our Customer Service team as soon as possible at 0121 579 0410 between 9 AM and 5 PM, Monday to Friday (excluding bank holidays). We will do our best to accommodate your request, but changes may not always be possible depending on the order status. In some cases, your order may arrive in multiple shipments. If you believe your order is incomplete, incorrect, or damaged, or if you have received extra items in error, please contact us at 0121 579 0410 between 9 AM and 5 PM, Monday to Friday (excluding bank holidays). Our team will work to resolve the issue as quickly as possible.

For hygiene reasons, we cannot accept returns of products because it is not hygienic to test. While we strive to ensure timely deliveries, unexpected delays may occasionally occur due to courier issues beyond our control. If your order has not arrived on time, please contact us, and we will provide an update on your delivery status. For any further inquiries, please reach out to our Customer Service team. We appreciate your business and are committed to providing a seamless shopping experience.